NYU Langone Health is setting an unprecedented standard for healthcare institutions to guarantee and deliver effective patient care through its design and implementation of digital regulatory information and transformation of the static Patient’s Bill of Rights. This innovative, digital presentation of standard and required regulatory information is the first of its kind in the United States.
This new digital regulatory information signage program provides New York State Department of Health (DOH)-required patient communications in a highly accessible way. The program delivers the following information in English, Spanish, Russian, Mandarin Chinese, and Arabic: Patient’s Bill of Rights, Emergency Medical Treatment and Labor Act (EMTALA), Accessibility, Financial Assistance, Privacy Practices, Parents’ Bill of Rights, Breastfeeding Mothers’ Bill of Rights, Mission, Notices, Rapid Response Team, Seasonal Notices, and a ‘Questions and Concerns’ feature that provides contact information for assistance. And because of its scalable design, this digital regulatory information program is available on all floors of the hospital and in each patient room, either on large-scale 42” dedicated digital displays or monitors or on iPads.
Providing regulatory signage in a digital format replaces the overwhelming and common static poster displays. The digital program allows for quick and easy access of this important information and it reduces visual clutter. It yields cost savings by eliminating the cost to fabricate new static signs with up-to-date information. Working in collaboration with NYU Langone Health’s in-house technology group, the back-end system was developed for easy maintenance of digital content and automatic deployment of updates and new languages across the facility.
The result is an innovative, usable digital regulatory information signage program that increases accessibility and inclusivity to a vast public – fulfilling the goal of leveraging thoughtful design to leave a positive social impact.