Frequently Asked Questions
How may I place an order?
- You can place your order through this webstore, or by emailing info@graphis.com or call 212-532-9387.
What are payment terms for my order?
- All orders must be prepaid.
- You may order on this webstore by using your MasterCard, VISA, or American Express credit card (or)
- You may send your check or money order (drawn payable to Graphis, in US funds only) to the Customer Service Center.
- You may also wire funds; please phone the Graphis Customer Service Center for instructions.
How may I get webstore assistance?
- Please contact our Customer Service Center via telephone from 9-5 ET M-F for immediate assistance or email us at: info@graphis.com. We are ready to serve you and help you become familiar with the webstore.
May I return products?
Product returns are acceptable if the products are returned in the original shrinkwrap and in otherwise saleable condition. A refund for the amount paid for the product will be granted. Please note that shipping and handling fees are non-refundable.
- Return products via traceable means to:
Graphis Inc.
307 Fifth Avenue
10th Floor
New York, NY 10016 USA - Please include a copy of your original picking ticket to assist the Customer Service Center in properly crediting your account.
- Please make a notation of the reason for your return.
- One Graphis title may be returned for another Graphis title. If a cost-difference exists, your credit card will be charged or credited for the difference in cost.
Standing Orders
- You may establish a standing order by contacting the Graphis Customer Service Center for Graphis titles that are published periodically (annual or bi-annual basis).
- Your standing order guarantees you a copy of the book each year that it is published.
- By establishing a standing order you will purchase new titles at a 50% discount from the list price.
- Standing orders may not be cancelled until at least two (2) publishings have been accepted.
- Your credit card is automatically charged at the time of shipment. If your credit card information changes, please notify the Customer Service Center.
- If you prefer to pay by check, you will receive a quotation notice upon title publishing. Please return that notice with your payment.
- Titles that may be placed on standing order include:
Advertising Annual
Logo
Annual Report
New Talent Design
Brochures
Nudes
Branding
Packaging
Design Annual
Photo Annual
Designers USA
Poster Annual
Interactive Design
Product Design
Letterhead
Promotion Design
How long are items on backorder?
- Although we try to maintain sufficient quantities of products to be available for sale at all times, occasionally items do go on backorder. The length of time on backorder depends on several factors, including how quickly our printer can reprint the product.
- Please contact our Customer Service Center to obtain current information related to the expected delivery of backordered items.
Magazine/Journal Orders
- Magazines (Journals) printed after 2001 ship at no additional cost above the established selling price other than the $5 per order handling charge.
- Expedited shipping is available. Contact the Graphis Customer Service Center for an advance quotation of charges, otherwise, please indicate RUSH, and the Customer Service Center will compute and add the additional charge to your order prior to shipment.
Subscriptions
- For all magazine/journal subscription orders, address changes, renewals, etc., please contact Graphis Subscription Services (c/o Fulco) at US toll-free 1.866.648.2915 or (International) 1+.973.627.2427 (fax) 973.627.5872.
- Fulco’s address is: PO Box 3000, Denville, NJ 07834-3000 USA.
Forgotten Password?
We can provide you with your password based on the username and email address that you gave us when you registered. Once you have submitted this information, we will send you an email with your correct password. Click here to go to the Password Reminder page.
Forgotten Email Address?
If you have forgotten the email address you used when you registered, you don't need to register all over again. Contact us by email at info@graphis.com.
Browsers and Operating Systems Compatible with the Graphis Registration Site?
Windows 2000 or higher
Netscape Navigator 6 or higher
Microsoft Internet Explorer 5.5 or higher
Macintosh System 9.x or higher, 10.x or higher
Apple Safari 1.0 or higher
Microsoft Internet Explorer 5.2 or higher
Plug-In Applications Needed to View the Graphis Registration Site?
The Flash Plug-In and Adobe Acrobat Reader are necessary to see elements of the site. Please download the Flash Plug-In and Adobe Acrobat Reader here.
Why Can't I See the Entire Screen?
If you can't see the entire screen, it may be because your monitor's screen resolution needs to be changed to a higher setting - 800 x 600 or greater.
Here's why:
At a higher resolution, everything onscreen (text,
images, navigation buttons) is smaller, so more can fit on your
display. But if the resolution is set too low - at 640 x 480, for
example - then the objects are larger and not everything can fit on the
screen. When this happens you have to scroll up, down, or sideways to
see the Web page.
Increasing your screen resolution will fix this. In fact, most Web sites won't display properly at a resolution of 640 x 480. So adjusting your resolution will actually make all your Web experiences more enjoyable.
What is Resolution?
Resolution is the width and height of your screen's display, which is measured in pixels. (Pixels are the individual points that make up a picture.)
Most monitors are automatically set at a certain resolution when you buy them. For example, older monitors are often set to 640 x 480. Newer monitors are usually set at a higher resolution, such as 800 x 600, 1024 x 768, 1280 x 1024, or even 1600 x 1280. Fortunately, you can change the resolution on most all Windows and Mac OS computers.
How Do I Change Monitor's Resolution?
If you can't see the entire page from side-to-side, then you need to adjust your monitor's resolution. Here's how to do it for Windows and the Macintosh.
- For Windows:
- Go to the Start menu at the lower left of your screen
- Select Settings and then Control Panel
- Open the Display application
- Choose the Settings tab at the top of the window
- In the Desktop Area section, reset your monitor's display to 800 x 600 or greater
- Click OK
- For Macintosh:
- Click on the Apple icon at the upper left of your screen
- Select Control Panels / Monitors and Sound from the pull-down list
- In the Resolution section, reset your monitor's display to 800 x 600 or greater
If you can't see the entire page from top to bottom, simply use the scroll bar at the right of your screen to move up and down.
For more information contact us.